Returns & Refund Policy
30-Day Satisfaction Guarantee
At Noérel, your satisfaction comes first. We want you to experience our sunglasses and jewelry with complete confidence. That’s why we offer a 30-Day Satisfaction Guarantee.
Please review the guidelines below to understand how it works.
Eligibility
Refund requests must be submitted within 30 days of receiving your order. Requests made after this period are not eligible under this policy.
This guarantee applies to our sunglasses and jewelry collections only. Limited editions, promotional items, bundles, and gift sets follow our standard return policy unless otherwise stated.
Our One-Time Guarantee
We invite you to discover Noérel without hesitation.
This satisfaction guarantee is a one-time offer for first-time customers, allowing you to experience our craftsmanship risk-free.
Repeat purchases of the same item are not covered under this guarantee.
Conditions
Unworn items:
Eligible for a refund within 30 days, provided they are returned in original condition and packaging.
Tried-on items:
Sunglasses and jewelry may be carefully tried on. However, items must show no signs of wear, scratches, alterations, or damage.
Defective or damaged items:
If your order arrives damaged or faulty, please contact us immediately. We will gladly arrange a replacement or refund.
For hygiene and quality reasons, items showing visible wear, scratches, or misuse cannot be refunded.
Refund Details
Refunds will be issued to the original payment method used at checkout.
Please allow 5–7 business days after approval for processing.
Original shipping costs are non-refundable.
If your order qualified for free shipping, a flat shipping fee will be deducted from the refund, as these costs cannot be recovered from our logistics partners.
Complimentary gifts or promotional items are not eligible for refunds.
Abuse of Policy
We reserve the right to decline refunds in cases of abuse, excessive returns, or misuse of this guarantee.
How to Start a Return
Email us at returns@noerel.com with:
• Your order number
• The item(s) you wish to return
• The reason for your request
Our service team will confirm eligibility and provide detailed return instructions.
Once your return is received and inspected, your refund will be processed accordingly.
